Contact, complaints and refunds

For questions, refunds and complaints, email support@mutemix.com. The provider of Mutemix is named in the privacy policy: mutemix.com/privacy/#who-we-are.

How to make a complaint

Email support@mutemix.com with "Complaint" in the subject line, or send a letter to the postal address shown under "App support" on the Mutemix page on Google Play. Include your name, what happened and, for Pro, the order number from Google's receipt (it starts with "GPA."). We confirm without delay that your complaint has arrived and reply in writing within 15 days, stating clearly whether we accept it.

Refunds for Pro

Pro is bought on Google Play. Email us within 14 days of buying it, with the order number, and we refund the full price. Pro is then turned off on that Google account. This voluntary promise allows one refund per Google account and is in addition to your legal rights (Terms of Use, section 6).

Problems with the app

In the app, open ⋮ > About > Report a problem.

Copyright and security

Write "Copyright" or "Security" in the subject line. For security problems, see mutemix.com/security.